Refund policy
REFUND, RETURN & EXCHANGE POLICY
Effective Date: July 11, 2026
Mischelle Manna Lucas (Sole Proprietor), trading as "108 Luxury"
Row House 7, Moraya Residency Phase 1,
Pashan, Sus Road, Opposite Abhinav College,
Pune, Maharashtra – 411021, India
1. Introduction
This Refund, Return & Exchange Policy ("Policy") applies to all purchases of perfumes, fragrances, attars, gift sets, and related accessories ("Products") made through the website/app of 108 Luxury or at our physical store, from Mischelle Manna Lucas, trading as "108 Luxury". This Policy forms part of, and should be read together with, our Terms of Use & Conditions.
2. General Policy — Hygiene Products
Perfumes and fragrance products are personal care and hygiene-sensitive items. Accordingly, as a general rule, Products that have been opened, used, or whose original seal/shrink-wrap/box has been broken or tampered with are NOT eligible for return, refund, or exchange, except where the Product is proven to be defective, damaged, or incorrect, as set out in Section 3 below. This restriction is in line with standard industry practice for cosmetic and fragrance products and is necessary to protect the health, safety, and hygiene interests of all customers.
3. Eligibility for Return, Replacement, or Refund
You may request a return, replacement, or refund only in the following circumstances:
• The Product delivered is damaged, leaking, or broken due to mishandling in transit;
• The Product delivered is defective, expired, or does not match the description on the Platform;
• You received the wrong Product, wrong variant, or wrong quantity;
• The Product's outer packaging/seal was already broken or tampered with at the time of delivery.
Requests must be accompanied by clear photographic or video evidence of the Product, its packaging, and the shipping label, taken immediately upon receipt, to enable us to verify the claim.
4. Return Reporting Window
Any claim under Section 3 must be reported to us within 48 (forty-eight) hours of delivery, by writing to lucas.satyendra@gmail.com or calling +91 9764303814 with your Order number and supporting evidence. Claims raised after this window may not be entertained, except where required under applicable consumer protection law.
5. Non-Returnable Items
In addition to opened/used/seal-broken Products, the following are not eligible for return, refund, or exchange:
• Products purchased during clearance, final sale, or specially marked "non-returnable" promotions;
• Gift sets or combo packs where any single unit has been opened;
• Products purchased in-store, unless defective at the time of sale (in-store purchases follow the same defect/damage protections as online purchases);
• Products damaged due to misuse, improper storage, or handling after delivery/purchase;
• Free gifts, samples, or promotional items included with an Order.
6. Process for Requesting a Return, Replacement, or Refund
1. Contact our customer support team at lucas.satyendra@gmail.com within the reporting window specified in Section 4, quoting your Order number, along with photographs/video evidence of the issue.
2. Our team will review the claim and may request additional information or images.
3. If approved, we will arrange for reverse pickup of the Product (where applicable) or request you to ship it back, and will provide instructions for the same.
4. Upon receipt and quality inspection of the returned Product at our facility, we will process a replacement or refund, as applicable, within the timelines set out in Section 7.
5. 108 Luxury reserves the right to reject a return request if the Product does not meet the eligibility criteria in Section 3 upon inspection.
7. Refund Method and Timeline
Approved refunds will be processed to the original mode of payment (or, at our discretion, as store credit) within 7–10 business days of the returned Product passing quality inspection at our facility. For Cash on Delivery Orders, refunds will be processed via bank transfer/UPI to an account/UPI ID provided by the Customer. Please note that the actual credit to your account may take a further 3–7 business days depending on your bank or payment provider.
8. Shipping Costs for Returns
Where a return arises due to 108 Luxury's error (damaged, defective, wrong item, or tampered seal on delivery), we will bear the cost of reverse shipping and issue a full refund, including any delivery charges originally paid. Where a return is requested for reasons other than those specified in Section 3 and is approved at our discretion, reverse shipping costs may be borne by the Customer.
9. Order Cancellations
Orders may be cancelled free of charge at any time before the Order has been dispatched, by contacting us at lucas.satyendra@gmail.com. Once an Order has been dispatched, it cannot be cancelled and will instead be governed by this Return & Refund Policy upon delivery.
10. Exchanges
Where a Product is eligible for return under Section 3, you may choose to receive an exchange (same Product/variant, subject to availability) instead of a refund. Exchanges are subject to the same reporting window and evidentiary requirements set out above. Exchanges purely on account of change of preference (e.g., disliking a fragrance after opening) are not permitted, in line with Section 2 of this Policy.
11. Damaged-in-Transit Claims
If your package appears visibly tampered, crushed, or damaged at the time of delivery, we recommend refusing delivery or noting the damage with the delivery partner before accepting the package, and immediately reporting the issue to us with photographs.
12. Statutory Rights
Nothing in this Policy limits any non-waivable statutory rights available to you under the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020, including rights relating to defective or deficient goods.
13. Contact for Support
Mischelle Manna Lucas (Sole Proprietor), trading as "108 Luxury"
Row House 7, Moraya Residency Phase 1,
Pashan, Sus Road, Opposite Abhinav College,
Pune, Maharashtra – 411021, India
Email: lucas.satyendra@gmail.com
Phone: +91 9764303814
Customer Support Hours: [Mon–Sat, 10:00 AM – 6:00 PM IST]